Frequently Asked Questions
Got questions? We’ve got answers!
Find everything you need to know about ordering, shipping, and our products below.
🛒 Orders & Payments
Q: How do I place an order?
A: Just add your items to the cart, click “Checkout,” and follow the simple steps. It’s quick, easy, and secure.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other local payment options depending on your region.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Most orders are delivered within 2 to 3 weeks, depending on your location and local customs processing times.
Q: Do you offer international shipping?
A: Yes! We ship to 25 countries worldwide. Shipping rates and delivery times may vary by destination.
Q: Do you offer tracked shipping?
A: Yes! All orders include tracked shipping. You’ll receive a tracking number after your purchase, which you can use to follow your order’s progress on our website.
⚙️ Product Questions
Q: My product arrived damaged — what should I do?
A: Please contact us immediately with your order number and a photo of the damaged item. We’ll make sure it’s resolved quickly.
Q: Do your products come with a warranty?
A: Our products do not include a warranty, but if you experience an issue, reach out to us — we’ll do our best to help.
🔄 Returns, Refunds & Customs
Q: What is your return policy?
A: We currently do not accept returns unless your item arrives damaged or defective. If this happens, contact us within 7 days of delivery with your order number and a photo, and we’ll make it right.
Q: Do U.S. customers need to pay tariffs or customs fees?
A: U.S. customers do not need to pay tariffs or customs fees on low-value items (under about $800 USD).
💬 Contact Us
Still have questions? Contact us here or email us directly at doubleecostore@gmail.com.
Thank you for supporting Double Eco Store 🌿 Your satisfaction means the world to us.